Returns Policy
Return Window
We accept returns within 14 days of delivery. Items must be in their original condition, unopened, and with all original packaging and tags intact.
Return Process
- Contact us at sales@geekiamcollectables.co.uk to initiate a return
- Include your order number and reason for return
- Pack the item securely in its original packaging
- Include a copy of your order confirmation
- Ship the item back to our store address
Return Shipping
Customers are responsible for return shipping costs unless the item was damaged or incorrect. We recommend using a tracked shipping service for returns.
Refunds
Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately. We will arrange for a replacement or refund, including return shipping costs.
Trading Card Returns
Trading cards must be returned in their original sealed packaging. Opened card packs cannot be returned unless they are damaged or incorrect.
Contact Us
If you have any questions about our returns policy, please contact us at sales@geekiamcollectables.co.uk or call us at 0191 925 0436.